All returns must be authorized within 10 days of receipt of shipment for a credit, less any applicable shipping charges. A 30% restocking fee will be assessed on returns. Contact us at firstname.lastname@example.org to get a return authorization number BEFORE you send back the items. Mark the outside cartons with the return authorization number. Authorized returns MUST be shipped within 10 days from the return approval date to our shipping address. Unauthorized returns will be refused. Any items that are used, improperly handled, or damaged due to improper care will not be eligible to be returned.
All returned items must be repacked in the original packaging for shipping. Improper repacking of returned items will not be accepted. If you are unable to use the original packaging, please notify the sales team before sending the items back.
Returned items will be credited upon receipt of shipment. A credit less the restocking fee will be issued in the same manner as payment was made for the purchase. For credit card purchases, your credit amount may not show on your statement until the next billing cycle. Unauthorized returns or authorized returns received at our warehouse past 30 days from the return authorization number issued date will not be accepted and will not receive any credit.