FAQs

Greenscape is based in Burnaby, BC. For event and seasonal decor rentals and holiday decor, Greenscape services British Columbia and Alberta. Purchased items such as custom trees, greenery, and green walls can be shipped to customers across Canada. For any inquiries, contact the Greenscape team directly.

Shipping times vary depending on the destination, product, and shipment size. Greenscape strives to process and ship orders within the lead time confirmed at the time of your project. Once your order ships, you will receive a tracking number to monitor its progress. Contact the team directly to confirm lead times for your specific order.

Greenscape accepts Visa, Mastercard, and American Express with a 3% service fee, as well as cash, cheques, e-transfers to sales@greenscapedecor.com, and EFT or wire payments. Payment details are provided upon request for wire transfers.

Yes. Browsing or selecting products in person is possible by appointment only at Greenscape's Burnaby, BC warehouse. For those unable to visit, samples and mock-ups are also available. A sample lets you evaluate quality, colour, and texture before committing to an order; a mock-up shows how the greenery will look in your space. Additional fees may apply for samples or renders. To arrange an appointment or request a sample, contact the sales team directly.

Yes. Greenscape's team is here to guide you through the process from start to finish. A good starting point is to consider the purpose and placement of the greenery, the style and atmosphere you want to create, and the dimensions of the space. From there, the Greenscape team can provide personalised recommendations to help you find the right solution for your needs and budget.

Greenscape operates as a B2B business, so pricing is already structured as trade pricing. Contact the team directly to discuss your project and get a quote.

Please see Greenscape's full Terms and Conditions here.

Faux plants are high-quality artificial botanicals made to look realistic, requiring minimal maintenance and lasting indefinitely. Preserved plants are real plants treated with a special solution to maintain their natural appearance without watering or care. Live plants offer the highest visual authenticity but require regular watering, light, and ongoing maintenance. The right choice depends on your space, light conditions, and how much upkeep you want to take on. Greenscape specializes in artificial trees, plants, and florals, but can also source live plants or fresh cut florals when the design requires it.

Faux and preserved plants are both ideal for spaces with little or no natural light, as neither requires sunlight to maintain their appearance. Live plants generally need some level of natural or supplemental lighting to survive, making them a less practical choice for windowless or low-light environments such as interior lobbies, hallways, or basement-level spaces.

No. Preserved plants have been treated with a plant-safe solution that halts the biological processes requiring water and nutrients, so they need no watering, fertilizing, or pruning. The only care they require is occasional light dusting to keep them looking their best.

Real plants require regular watering, appropriate light levels, occasional fertilizing, and pest management, along with periodic replacement as they age or if they decline. Artificial plants, whether faux or preserved, require none of these, making them a practical and cost-effective choice for commercial spaces where maintenance resources are limited.

Caring for Greenscape's artificial plants is straightforward. Dust them regularly using a soft cloth or gentle stream of air, and avoid placing them in direct sunlight or near heat sources to prevent fading over time. For outdoor products, occasional cleaning may be needed to remove debris. For preserved moss and plant walls, avoid direct sunlight, high humidity, and excess moisture, and clean gently with a soft brush or compressed air. Neither artificial nor preserved products require watering. Store all products clean and dry in a cool environment if not in use.

Yes, many of Greenscape's products are available in UV and weather-resistant versions designed for outdoor use. These are crafted to withstand sunlight, rain, and wind without fading or deteriorating. Indoor products are not recommended for prolonged outdoor exposure, as they are not built to handle the same conditions. If you need greenery for an outdoor space, Greenscape recommends selecting from their dedicated outdoor range. Contact the team to confirm which products are suitable for your specific outdoor application.

Renting artificial and preserved plants is a flexible option for events, weddings, film and TV productions, seasonal displays, home staging, or temporary needs like blocking views during construction or renovations. Purchasing artificial or preserved plants is often the better long-term choice for commercial or residential interiors, allowing for greater design customization and consistent quality while often being the more cost-efficient and operationally simple option.

Faux plants are typically made from synthetic materials such as plastic or silk, which are not biodegradable and have a manufacturing footprint, though their long lifespan reduces the need for repeated replacement. Preserved plants use real plant material treated with non-toxic solutions, making them a more natural option with a lower long-term environmental impact. Both are more sustainable than frequently replacing live plants that die due to inadequate care conditions.

Greenscape is a Canadian-owned artificial plant design and decor company based in Burnaby, BC. They design, fabricate, and install faux trees, greenery, green walls, and seasonal decor for commercial spaces and live events, offering end-to-end services from concept and project management through to professional installation and teardown. Event and seasonal decor installations are available across British Columbia and Alberta, while purchased items such as custom trees and greenery can be shipped across Canada.

Greenscape has been designing artificial greenery, botanical decor, and custom display pieces since 1994, based in Burnaby, BC. We work with two distinct groups of clients. For rental and event projects, our clients include event planners, event designers, wedding planners, film and TV set decorators, marketing agencies, and tradeshow producers. For permanent commercial installations and seasonal displays, we work with interior designers, architects, property managers, hotel and restaurant managers, office managers, and other commercial clients looking to enhance their spaces with faux greenery or seasonal decor.

Greenscape works primarily with businesses, corporate clients, designers, property managers, event professionals, and commercial spaces. We also work with luxury residential clients who are looking for custom artificial greenery, trees, florals, or moss art for their homes.

Greenscape works with commercial clients of varying scales, from single-space installations to multi-floor commercial projects, and welcomes inquiries of any size. Contact the team directly to discuss your project scope and get a tailored recommendation.

Greenscape offers flexible delivery and pickup options for rental clients in British Columbia and Alberta, including evenings and weekends depending on location, though additional fees apply for non-standard hours. Clients may also arrange to pick up decor items in their own vehicle, provided the vehicle is adequately sized to transport the items safely. Greenscape reserves the right to assess vehicle suitability before releasing items, and clients are responsible for any damages that occur during self-transport. Contact the team to confirm delivery and pickup arrangements for your specific rental.

Yes. At Greenscape, businesses can rent artificial plants and greenery for single events, short-term activations, trade shows, pop-up stores, and corporate functions. Their rental collection includes plants and greenery, trees, floral arrangements, backdrops, greenery walls, props, planters, and lighting, all curated for visual impact and easy setup across a wide range of event styles and venues.

Greenscape's rental collection for corporate events, weddings, and film and TV productions includes artificial plants, faux trees, floral arrangements, backdrops, greenery walls, props, planters, and accent lighting. The catalogue spans over 280 items designed for both indoor and outdoor settings, including seasonal pieces and pre-styled vignettes suited to a wide range of themes and venue types.

At Greenscape, installation and pickup services are offered as part of the rental experience. Delivery and pickup outside of standard business hours, including evenings and weekends, may be available depending on location, though additional fees may apply. Contact the Greenscape team to confirm what is included in your specific rental package.

At Greenscape, rental pricing is typically based on the inventory pieces selected, design customization required, delivery location, installation and teardown requirements, rental duration, and overall project scope. Each project is quoted individually based on its specific design and logistics. Contact Greenscape directly for a tailored quote for your event or display.

At Greenscape, rental durations are flexible and tailored to your specific project needs. Standard rentals are typically structured on a one-week basis, allowing our clients more flexibility around their install and pickup times, so they aren't constrained to set up and pick up within 24 hours, with no additional costs. Long-term options are also available for extended projects such as home staging, marketing campaigns, or holiday and seasonal displays. Contact the team to discuss your specific timeline and requirements.

All rental items must be returned in the same condition as when delivered or picked up, subject only to reasonable wear and tear. Clients are responsible for all damage, loss, or negligence occurring while items are in their possession, including cleaning, repairs, or water damage. Items damaged beyond repair, or that cannot reasonably be restored to their original condition, will be charged at full replacement value. Clients who transport rental items in their own vehicles are responsible for any damage that occurs during transport, and Greenscape reserves the right to assess vehicle suitability before releasing items.

At Greenscape, the design consultation covers an assessment of your space and requirements, concept development, product recommendations, and project planning from start to finish. Initial consultations typically begin with client-provided photos and a phone or video call, with site visits arranged as needed depending on the scope of the project. Additional fees may apply for repeat or extended site visits on larger projects.

For smaller projects, initial consultations are included as part of the service at Greenscape. For larger or more complex projects requiring extended site visits, additional fees may apply. Contact Greenscape directly to discuss your project scope and confirm any associated consultation costs.

As project timelines vary depending on scope and complexity, Greenscape recommends reaching out as early as possible to allow adequate time for design, fabrication, and installation. Contact the team directly to discuss your timeline and confirm availability.

Greenscape provides end-to-end service, handling everything from initial concept and design through to professional installation and teardown. Their team manages project planning, logistics, safety compliance, and building code requirements, so clients do not need to coordinate a separate installation crew.

Project timelines vary depending on the scope, complexity, product availabilty, and whether custom fabrication is required. Contact Greenscape directly to discuss your project and get an estimated timeline.

Yes. At Greenscape, the team is experienced in handling commercial projects of varying scales, from single-space installations to large multi-floor lobbies, airports, malls, and convention centres. Their end-to-end service includes project management, logistics, and safety compliance to ensure seamless execution across complex or large-scale environments.

Yes. Greenscape specializes in custom-designed and locally fabricated plant displays, faux trees, and green walls tailored to specific design specifications and brand requirements. Custom pieces can be manufactured to meet specific size, shape, colour, and safety requirements including UV protection, fire retardancy, and weather resistance. Branding elements such as logos and signage can also be incorporated into green walls and backdrops.

Yes. Greenscape works with commercial clients and event professionals across a range of budgets, and aim to deliver high design solutions regardless of project size or budget. Contact the team directly to discuss your budget and explore what is achievable within your investment.

Yes. Greenscape offers fire retardant artificial trees and greenery designed to meet commercial safety requirements. Their fire retardant products carry a Class A non-flammable fire spread rating, making them suitable for offices, hotels, restaurants, retail stores, and other commercial environments where fire safety compliance is required. Fire safety regulations vary by location and industry, so Greenscape recommends consulting with local authorities to confirm compliance requirements for your space.

Yes. Greenscape works directly with interior designers, event designers, landscape architects, and architects to fabricate custom artificial greenery based on client-provided designs and specifications. Their team can produce a wide range of custom pieces including plants, trees, hedges, moss walls, and floral arrangements, built to your exact requirements. To begin, contact Greenscape with your design specifications or drawings and the team will guide you through the fabrication process.

Yes. Greenscape works with event designers, wedding planners, event producers, and marketing agencies to create custom rental decor tailored to a specific theme, venue, or brand. Their team can design and fabricate custom pieces including faux trees, greenery walls, floral arrangements, backdrops, and props built to your exact specifications. For seasonal display projects, Greenscape also designs and installs custom holiday and themed installations for commercial spaces. Contact Greenscape with your event details or design brief and the team will guide you through the process.

Since Greenscape's installations use artificial and preserved plants, there is no watering, fertilizing, or ongoing plant care required. Greenscape advises on care best practices at the time of installation, including occasional dusting and avoiding prolonged direct sunlight or heat sources to maintain the appearance of the greenery over time. For any post-installation support or questions, contact the Greenscape team directly.

Since Greenscape's rental catalogue consists entirely of artificial and preserved plants, rented items require no watering, plant care, or maintenance during the rental period. For any concerns during a rental, contact Greenscape directly.