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FAQs

Does Greenscape offer design service?

Yes! Our services range from initial concept to the installation of the final product. Contact us today and let’s get started on your next green wall.

Can I get a custom piece?

Yes! We can make any moss wall or green wall happen with custom sizes and a variety of plant materials on offer, as well as artificial options too. Contact us and let us know some of your project details and we’ll build you a quote for your unique green wall.

Will dust be an issue?

Like any art or décor in your home or office, over time it will collect dust. You can simply use a can of compressed air to blow the dust off every six months to a year.

Can you put your moss wall or green wall outside?

It’s recommended to display preserved moss and plants indoors only – direct sunlight, high humidity or contact with water will compromise the look and lifespan. There are options for outdoor appropriate artificial green walls.

How heavy are the green walls?

Preserved moss and plants are light weight products, for larger scale project, we build panels in smaller sections and install onsite.

Where does the product for green walls come from?

Local and sustainable business practices are important to Greenscape. We are committed to our business utilizing local products and services 100% of the time. Preserved moss and plants are sourced from a local Vancouver company, and all of our green wall work is built and executed in our warehouse in Burnaby, BC.

I want something that looks realistic!

Preserved moss and plants are similar in texture, colour and feel to live plants and moss. Preserved items maintain their soft textures, flexibility and vibrant colours. They look and feel just like the live options do.

How do you maintain a moss wall or artificial green wall?

No maintenance required. Neither product requires light or water, and can easily be cleaned with compressed air, or for larger leaves a clean cloth to wipe the individual leaves.

What is the difference between a moss wall and a living wall?

A living green wall requires a lot of maintenance and upkeep. Moss walls and artificial green wall require little to no maintenance. Preserved moss and plants do not require water or light. There are many health benefits to moss walls, and they require no expensive grow lights, irrigation systems, fertilizer or chemicals, and no insects or pests!

Where is Greenscape Decor located?

Our office and warehouses are located at 3811 Myrtle Street in Burnaby, BC. However, we offer nationwide and international shipping to deliver our products to customers around the globe.

Do you provide international shipping?

Yes, we offer international shipping to various destinations worldwide. Please note that additional fees and customs duties may apply, depending on the shipping location.

How long does shipping take?

Shipping times may vary depending on the destination and the specific product, as well as the size of the shipment. We strive to process and ship orders within the lead time discussed for your project. Once your order is shipped, you will receive a tracking number to monitor its progress.

What payment methods do you accept?

We accept major credit cards, such as Visa, Mastercard, American Express with a 3% service fee applied. Additionally, we also accept cash, cheques, e-transfers to sales@greenscapedecor.com, and EFT/Wire payments (details provided upon request).

Does Greenscape offer custom design services?

Yes, Greenscape Decor provides custom design services to meet the unique requirements of our customers. We understand that every space is different, and we aim to create tailor-made solutions that perfectly complement your aesthetic vision. Whether you need a specific size, shape, or arrangement of artificial plants, trees, or florals, our experienced design team can work closely with you to bring your ideas to life. Simply contact us with your customization needs, and we will be delighted to assist you in creating custom greenery that meets your expectations.

Can I come to your warehouse and select the products I want used in my design?

Yes, you are welcome to visit our warehouse to personally select the products you would like to use in your design. At Greenscape Decor, we understand the value of seeing and touching the products firsthand to make informed decisions for your project.

Visiting our warehouse gives you the opportunity to browse our extensive selection of artificial plants, trees, hedges, moss walls, and other greenery options. You can evaluate the quality, textures, and colors of the products and envision how they will fit into your design vision.

Please note that while you can visit our warehouse for product selection, it's still recommended to discuss your design requirements with our team in advance. This allows us to be prepared and provide any additional guidance or recommendations during your visit.

To arrange a visit to our warehouse, simply contact us to schedule an appointment. We will be happy to assist you and ensure you have a productive and enjoyable experience in selecting the perfect products for your design project.

Can you add my logo or branding to your décor?

Absolutely! At Greenscape Decor, we understand the importance of branding and personalization for events and businesses. We offer the option to incorporate your branding or signage onto our decor to create a customized and cohesive look.

Whether you have specific logos, graphics, or signage that you would like to showcase, we can work with you to seamlessly integrate them into our decor elements. This can include incorporating your branding on our artificial planters, customizing signage or banners to feature your logo on greenwalls or backdrops, or even adding your brand colors to greenery arrangements.

Does Greenscape offer installation services?

Yes, Greenscape Decor offers installation services to help you bring your artificial greenery projects to life. Our experienced team can assist with the professional installation of our products, ensuring a seamless and visually appealing result.

Whether you're looking to enhance your home, office, retail space, event, or any other environment, our installation services can save you time and effort. Our knowledgeable installers have expertise in handling various types of artificial plants, trees, hedges, moss walls, and other greenery elements.

To benefit from our installation services, simply reach out to us and provide details about your project. Our team will work closely with you to understand your requirements, offer advice and suggestions, and schedule a convenient time for the installation.

For rental clients, Greenscape Decor offers convenient installation and pick-up services to ensure a hassle-free experience for events, trade shows, weddings, or any temporary greenery needs.

By opting for our installation services, you can ensure that your artificial greenery is professionally installed, giving your space a natural and aesthetically pleasing atmosphere.

Do you deliver or pick up on evenings and weekends?

At Greenscape Decor, we understand that project schedules and event setups often extend beyond regular business hours. We strive to accommodate our clients' needs to the best of our ability, including delivery and pick-up arrangements outside of typical business hours, including evenings and weekends.

While we do offer flexible delivery and pick-up options, including after business hours, please note that availability may vary depending on your location and specific circumstances. Additional fees apply for deliveries or pick-ups scheduled during non-standard hours.

To ensure a smooth and convenient experience, we recommend discussing your specific delivery and pick-up requirements with our sales team. They will work closely with you to understand your schedule and project needs, and provide the necessary guidance and assistance to arrange a suitable delivery and pick-up timeframe.

Can I pick up décor in my own vehicle?

Certainly! When arranging a pickup at Greenscape Decor, please note that it is important to ensure that your vehicle is adequately sized and suitable for transporting the decor items safely. We reserve the right to assess the vehicle's size and condition to ensure that it can accommodate the items without causing any damages.

If our team determines that your vehicle is not suitable or poses a risk of damage to the decor items during transport, we may withhold the release of the items for your own protection and to maintain the integrity of our products.

We kindly remind you that any damages that occur as a result of transporting the items in your own vehicle will be the sole responsibility of the client. We recommend taking necessary precautions such as using appropriate padding, securing the items properly, and driving safely to minimize the risk of damage during transportation.

By taking care to transport the items safely, you can ensure that they arrive at your destination in excellent condition, ready to be displayed or utilized for your project or event.

Are your products real or artificial?

All our products at Greenscape Decor are artificial. We specialize in creating lifelike and realistic artificial plants, trees, and foliage that offer the beauty and appeal of natural greenery without the need for watering, maintenance, or concerns about wilting or fading. 

Our artificial plants and trees are carefully crafted using high-quality materials including natural wood components to replicate the look and feel of real plant and trees, ensuring long-lasting beauty and durability. You can enjoy the beauty of nature indoors or outdoors with our hassle-free and low-maintenance artificial greenery. 

Additionally, we also offer preserved moss and plants, which are real greenery products that have undergone a preservation process, providing a genuine touch of nature that remains vibrant and beautiful over time.

Do you provide live trees, plants, and fresh floral arrangements or only artificial?

Yes, we can accommodate special orders for live trees, greenery, or fresh flower arrangements upon request. While these items are not part of our standard inventory, we have the capability to source them for specific projects or events.

If you require live trees, plants, or fresh floral arrangements for your design or event, we can work with our network of trusted suppliers to fulfill your request. Our team will collaborate with you to understand your specific needs, provide guidance on suitable options, and facilitate the sourcing and delivery of the live or fresh items.

Please note that special orders for live trees, greenery, or fresh floral arrangements may require additional lead time, as they depend on availability and seasonal factors. We recommend contacting our sales team to discuss your requirements and timeline, so we can determine the feasibility and provide you with the necessary assistance.

At Greenscape Decor, we strive to meet the diverse needs of our clients, whether it's artificial greenery or live elements. We are here to support you in creating stunning designs and memorable experiences.

What is the difference between artificial and preserved plants or moss?

Artificial Plants, Moss, and Foliage:

  • Artificial plants are manufactured using synthetic materials like polyester, plastic, or silk.
  • They are designed to closely resemble real plants, but they do not require any watering, sunlight, or specific care.
  • Artificial plants retain their appearance and color over time and are not subject to seasonal changes or wilting.
  • They are a popular choice for those seeking low-maintenance and long-lasting greenery that looks realistic.

Preserved Plants, Moss, and Foliage:

  • Preserved plants are real plants that undergo a special preservation process to maintain their natural appearance and texture.
  • The preservation process typically involves treating the plants with a solution that replaces the plant's sap, maintaining its flexibility and shape.
  • Preserved plants retain their natural beauty without the need for watering or sunlight.
  • However, they are more delicate than artificial plants and require proper care to ensure longevity.

In summary, artificial plants are made from synthetic materials and require no maintenance, while preserved plants are real plants that have been treated to maintain their appearance but still require some care to preserve their lifespan.

How do I care for and maintain my artificial trees and plants?

Caring for and maintaining your Greenscape Decor products is easy and requires minimal effort. Here are some general guidelines to keep your artificial plants, trees, and foliage in great condition:

  • Cleaning: Dust your artificial plants regularly using a soft cloth, feather duster, or a gentle stream of air to remove any accumulated dust or debris. For more thorough cleaning, you can use a mild soap solution and a soft cloth to wipe the leaves or branches. Avoid using harsh chemicals or abrasive materials that can damage the foliage.
  • Avoid Exposure to Direct Sunlight: While our artificial plants are designed to withstand some exposure to sunlight, it's best to place them away from direct sunlight. Prolonged exposure to intense sunlight can cause fading or discoloration over time.
  • Indoor Use: If you are using your artificial plants indoors, keep them away from heating vents, radiators, or other sources of high heat. Excessive heat can potentially damage the foliage.
  • Outdoor Use: If you are using our artificial plants outdoors, ensure they are placed in areas protected from extreme weather conditions such as heavy rain, strong winds, or prolonged exposure to direct sunlight. While our outdoor products are designed to withstand outdoor elements, providing some shelter can prolong their lifespan.
  • Storage: If you need to store your artificial plants for a period of time, ensure they are clean and completely dry. Store them in a cool, dry place away from excessive moisture or extreme temperatures.
  • Custom Care Instructions: Depending on the specific product, there may be additional care instructions provided. Please refer to any specific care guidelines that come with your Greenscape Decor product for optimal maintenance.

By following these simple care tips, you can enjoy the beauty of your Greenscape Decor products for years to come.

How do I care for and maintain my preserved moss and plant walls?

Caring for preserved moss and plant walls requires special attention to ensure their longevity and appearance. Here are some care tips for maintaining your preserved moss and plant walls from Greenscape Decor:

  • Avoid Direct Sunlight: Preserved moss and plant walls should be kept away from direct sunlight. Prolonged exposure to intense sunlight can cause the colors to fade over time.
  • Avoid High Humidity: While preserved moss is resistant to mild humidity, it's best to keep it in an environment with moderate humidity levels. Excessive moisture can affect the preservation and cause the moss to become discolored or deteriorate.
  • Gentle Cleaning: Use a soft brush or compressed air to remove any dust or debris that may accumulate on the surface of the preserved moss or plant walls. Avoid using water or liquid cleaning agents, as they can affect the preservation process.
  • Maintain Ideal Temperature: Preserve moss and plant walls are best kept in an environment with a moderate temperature range. Avoid exposing them to extreme hot or cold temperatures, as it can affect their appearance and durability.
  • Avoid Touching: It's advisable to avoid touching or handling the preserved moss or plant walls too frequently. The oils and dirt from your hands can accumulate on the surface and affect their appearance.
  • Indoor Use: Preserved moss and plant walls are primarily designed for indoor use. They can be used in various interior settings, such as offices, retail spaces, or homes. Ensure they are placed in areas with controlled temperature and humidity levels for optimal preservation.
  • Avoid Watering: Preserved moss and plant walls do not require watering. They have already undergone a preservation process that eliminates the need for any moisture or maintenance.

Following these care tips will help maintain the appearance and longevity of your preserved moss and plant walls from Greenscape Decor.

Are your products suitable for outdoor use?

Yes, many of our products are designed to withstand outdoor conditions. We offer a range of UV and weather-resistant artificial plants and trees specifically created for outdoor use. These outdoor products are crafted with weather-resistant materials and built to withstand exposure to sunlight, rain, wind, and other outdoor elements. However, it's important to review the product descriptions and recommendations for specific care instructions provided by your sales team member.

Our outdoor artificial plants, trees, topiaries, hedges, and floral arrangements are manufactured using high-quality materials that are UV-resistant and fade-resistant. This means that they are less likely to experience color fading or damage due to prolonged exposure to sunlight.

To ensure the longevity of our outdoor products, we recommend following specific care instructions provided with each item. These instructions may include guidance on proper installation, maintenance, and protection during extreme weather conditions. For example, some outdoor products may require occasional cleaning to remove dust or debris, while others may need to be brought indoors during severe storms or harsh winter conditions.

While our outdoor products are designed to withstand outdoor environments, it's important to note that extreme weather conditions, such as hurricanes, heavy snowfall, or severe storms, can potentially impact the lifespan of any outdoor product. We recommend taking necessary precautions and following the care instructions to maximize the durability and appearance of your outdoor artificial greenery.

By selecting the appropriate outdoor products from Greenscape Decor and following the provided care instructions, you can enjoy the beauty of lifelike greenery in your outdoor spaces without the need for watering, pruning, or worrying about their well-being.

Can your indoor products be used outdoors?

Our indoor products are specifically designed for indoor use and may not be suitable for prolonged exposure to outdoor conditions. While some indoor products may be able to withstand temporary outdoor use for special events or occasions, it's important to note that they may not have the same level of weather resistance as our dedicated outdoor products.

Exposing indoor products to outdoor conditions, such as direct sunlight, rain, wind, and extreme temperatures, can potentially damage or deteriorate the materials and compromise their lifespan and appearance. The UV rays from the sun, in particular, can cause fading and discoloration over time.

To ensure the longevity and optimal performance of our products, we recommend using our outdoor-specific items for outdoor applications. These products are specifically designed to withstand the rigors of outdoor environments and offer enhanced durability and weather resistance.

If you're looking for artificial greenery for your outdoor spaces, we encourage you to explore our range of dedicated outdoor products. They are specifically engineered to handle the demands of outdoor use and will provide you with long-lasting beauty and enjoyment in your outdoor settings.

Do you provide fire retardant trees and greenery for commercial businesses?

Yes, Greenscape Decor offers fire retardant trees and greenery specifically designed for commercial businesses. We understand the importance of safety regulations and compliance in commercial settings, which is why we provide a range of fire retardant artificial plants, trees, and foliage.

Our fire retardant products are injected with specialized materials that allow for a Class-A (non-flammable) fire spread rating that meet industry standards for fire resistance. These products are designed to slow down the spread of fire and reduce the risk of ignition, providing an added layer of safety in commercial spaces.

Whether you're furnishing an office building, hotel, restaurant, retail store, or any other commercial environment, our inherently fire retardant greenery can help create a beautiful and safe atmosphere.

Please note that specific fire safety regulations may vary by location and industry. We recommend consulting with local authorities or fire safety experts to ensure compliance with applicable regulations in your area.

Are your products suitable for commercial spaces?

Yes, Greenscape Decor offers a wide range of products specifically designed for commercial spaces. We understand the unique needs and requirements of commercial environments, whether it's an office, retail store, hotel, restaurant, or any other commercial setting.

Our artificial plants, trees, hedges, moss walls, and other greenery products are well-suited for commercial spaces for several reasons:

  • Durability: Our products are crafted using high-quality materials that are built to withstand the demands of commercial use. They are designed to maintain their beauty and structural integrity even in high-traffic areas.
  • Low Maintenance: Artificial greenery requires minimal maintenance compared to live plants. There's no need for watering, pruning, or worrying about plant health, allowing you to focus on other aspects of your business.
  • Consistent Appearance: Artificial plants and trees offer a consistent and uniform appearance throughout their lifespan. They won't shed leaves, wilt, or undergo seasonal changes, ensuring a visually appealing environment all year round.
  • Customization Options: We offer customization services, allowing you to tailor the artificial greenery to match your branding, design theme, or specific requirements. We can fabricate custom sizes, shapes, or arrangements to fit your commercial space perfectly.
  • Fire Safety: We provide fire retardant options for our artificial greenery, ensuring compliance with fire safety regulations in commercial settings.

By incorporating artificial greenery from Greenscape Decor into your commercial space, you can create a welcoming and visually appealing environment that enhances the overall ambiance, without the need for extensive maintenance or concerns about plant health.

Please note that specific design considerations and regulations may vary depending on your industry and local codes. We recommend consulting with professionals or authorities to ensure compliance with any specific requirements for your commercial space.

Do you provide site visits as part of your service offerings?

Yes, Greenscape Decor provides site visits to assess the specific requirements and design details of your project. Our team can visit your location to evaluate the space, discuss your vision, and offer personalized recommendations.

For smaller projects or initial design consultations, site visits may be included as part of our services. However, for larger or more complex projects that require repeat or extended site visits, additional fees may apply. This ensures that our team can dedicate the necessary time and resources to thoroughly understand and meet your project's needs.

To initiate the design consultation process, providing client-provided photos and engaging in phone or Zoom meetings can be helpful for the initial steps. These allow us to gain insight into your space, discuss design concepts, and provide you with an initial assessment and recommendations.

Please reach out to us to discuss your project and to determine the scope of site visits and any associated fees. Our goal is to ensure that your artificial greenery project is tailored to your specific needs and exceeds your expectations.

I am an interior designer, event designer, landscape architect, or architect. Can you create the design I provide?

Absolutely! Whether you are an interior designer, event designer, landscape architect, or architect, Greenscape Decor is equipped to fabricate the design you provide. We specialize in creating customized artificial greenery and can bring your design concepts to life.

Our team has extensive experience working with design professionals, and we understand the importance of translating your vision into tangible and high-quality artificial greenery. We can fabricate a wide range of products, including artificial plants, trees, hedges, moss walls, floral arrangements, and more, tailored to your specific design requirements.

By providing us with your design specifications, drawings, or concepts, we can collaborate closely with you to ensure that the fabricated products meet your exact expectations. Our skilled artisans and craftsmen will meticulously craft the artificial greenery, paying attention to detail, quality, and authenticity.

Whether you need custom-designed pieces for interior spaces, event decorations, landscape features, or architectural projects, we are dedicated to working with you to create stunning and personalized artificial greenery that perfectly complements your design vision.

To discuss your design requirements and initiate the fabrication process, please contact us. We are excited to partner with you and bring your design ideas to fruition with our expertise in artificial greenery fabrication.

I don't know the first thing about artificial plants or trees, can you help?

Certainly! If you're new to artificial plants and trees, we're here to help you navigate through the process and make informed decisions. Here are a few steps to get started:

Define Your Needs: Determine the purpose and placement of the artificial greenery. Are you looking to enhance an indoor space, create a focal point in a garden, or add greenery to a commercial setting? Understanding your specific needs will guide your selection process.

Consider Style and Aesthetics: Think about the overall style and atmosphere you want to create. Do you prefer modern, traditional, or tropical designs? Consider the colors, textures, and shapes that will complement your existing décor or landscape.

Assess Space and Size: Measure the area where you plan to place the artificial plants or trees. Consider both the vertical and horizontal dimensions to ensure the chosen greenery fits appropriately in the space without overpowering or appearing too small.

These first steps will help you have a better understanding of artificial plants and trees, enabling you to make confident decisions that align with your design goals and preferences. Remember, we are here to assist you throughout the process, so feel free to ask any specific questions or seek further advice.

Can I request a sample or mock up before making a purchase?

Yes, you can request a sample or mock-up before making a purchase at Greenscape Decor. We understand the importance of visualizing how the artificial greenery will look in your specific space or project.

To request a sample or mock-up, please reach out to our sales team and provide them with the details of the product(s) you are interested in and your specific requirements. They will guide you through the process and provide you with information on the feasibility, timeline, and the associated costs.

A sample allows you to evaluate the quality, color, texture, and overall appearance of the product before making a purchase decision on a large quantity of items. It gives you the opportunity to see how it complements your existing décor or landscape and ensures that it meets your design expectations.

A mock-up, on the other hand, is a more detailed representation of how the artificial greenery will look in your space. It can involve creating a scaled-down model or a digital rendering that provides a realistic depiction of how the product will appear once installed. Mock-ups are particularly useful for larger projects or when you need to assess the overall visual impact and ensure it aligns with your design vision.

The availability and specific process for requesting samples or mock-ups may vary depending on the product and your project requirements. Our sales team will provide you with the most accurate information and assist you throughout the process.

For décor rentals, how long is the rental duration? Do you offer long term rentals?

For film and event decor rentals at Greenscape Decor, the standard rental duration is typically one week. This allows you to have the rented items for a minimum period of one week. However, we do offer flexibility in rental durations to meet your specific needs.

If you require a longer rental period beyond the standard one-week term, we can accommodate long-term rentals as well. Whether you need the decor items for a few weeks, months, or even longer, we can work with you to arrange a rental duration that suits your project requirements.

Long-term rentals can be especially beneficial for projects such as office spaces, retail displays, ongoing events, or extended design installations. Our team will work closely with you to understand your timeline and rental needs, ensuring that you have the decor items for the desired duration.

To discuss your specific rental duration and long-term rental options, we recommend contacting our sales team. They will provide you with the necessary information, including pricing, availability, and any additional details related to short-term and long-term rentals.

Do you offer wholesale or trade discounts?

At Greenscape Decor, we primarily serve B2B clients, and the majority of our customers are trade clients. We understand the unique requirements and expectations of professionals in the industry, such as interior designers, architects, landscape architects, event planners, and retailers. While we do not have a specific wholesale or trade discount program, we can work with you to ensure your budget considerations are met. 

Being focused on serving trade clients allows us to cater to their specific needs and provide tailored solutions to meet their project requirements. We have extensive experience working with trade professionals and understand the importance of collaboration, customization, and reliable service.

Our team is well-equipped to handle bulk orders, customization requests, and project-specific considerations that are common in the trade industry. Contact our sales and design team to discuss your specific trade requirements and explore how Greenscape Decor can assist you in achieving your design goals.

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With deepest respect, the Greenscape team is grateful to live and work on the traditional, ancestral and unceded territories of the hən̓qəmin̓əm̓ and Sḵwx̱wú7mesh sníchim speaking peoples including the xʷməθkʷəy̓əm, Sḵwx̱wú7mesh Úxwumixw and səl̓ilw̓ətaʔɬ Nations, the traditional stewards of this land. We are committed to honouring and supporting Indigenous movements for self-determination, autonomy and wellbeing and are actively working to build better relationships as we continue to learn.
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